Privacy Policy
Privacy Policy
This Privacy Policy explains how HOLLAND TRADING OPC ("we," "us," or "our"), the company behind Holland Trading PH (hollandtradingph.com), collects, uses, stores, and protects your personal information. We are committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. As the operator of this online shop, HOLLAND TRADING OPC acts as the Personal Information Controller for all data processed through this website.
Who We Are
HOLLAND TRADING OPC is a duly registered corporation with SEC Registration No. 202306010211307, with registered address at Level 10-01 One Global Place, Taguig City, Metro Manila 1630, Philippines. For any privacy-related concern, you may reach our Data Protection Officer at info@hollandtradingph.com or through the contact form on our website. Our customer service team is available Monday to Saturday, 9:00 AM – 6:00 PM.
What Personal Information We Collect
When you place an order or interact with our website, we may collect the following:
- Full name and delivery address
- Email address and contact number
- Order details, including product and transaction records
- Payment method type (we do not store card numbers or card data of any kind)
- Communications you send us through email or our contact form
- Website usage data collected through cookies and analytics tools
Purposes and Lawful Basis for Processing
We process your personal information for the following purposes, all grounded in a lawful basis under RA 10173:
- Order fulfilment: processing, confirming, and delivering your purchase
- Payment processing: facilitating secure card transactions via our 3-D Secure payment page
- Returns and refunds: managing return pickups and refunds within the timelines stated in our policies
- Customer support: responding to your inquiries and resolving concerns
- Legal compliance: meeting obligations under Philippine law, including consumer protection regulations
- Website improvement: understanding how visitors use our site to enhance the shopping experience
Sharing of Personal Information
We do not sell or trade your personal data. We share it only with trusted third parties who assist us in operating our business, specifically:
- Logistics and courier partners – to arrange nationwide delivery and free return pickups
- Payment processors – to securely complete card transactions (Visa and Mastercard); your card data is handled entirely on their secure platform and is never stored by us
- IT service providers – for website hosting, maintenance, and security
All third-party partners are bound by confidentiality obligations and are required to handle your data in accordance with applicable Philippine law.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes above or as required by applicable Philippine law and regulations. Once the retention period expires, your data is securely disposed of.
Security Measures
We implement appropriate technical and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our payment page uses 3-D Secure encryption, and card details are never stored on our systems.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the right to:
- Be informed of how your personal data is being processed
- Access the personal data we hold about you
- Object to the processing of your personal data
- Erasure or blocking of your data under circumstances provided by law
- Rectification of inaccurate or incomplete data
- Data portability in a structured and commonly used format
- Damages for any injury caused by inaccurate, incomplete, or unauthorised processing
- File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated
To exercise any of these rights, please contact our Data Protection Officer at info@hollandtradingph.com.
Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page. We encourage you to review it periodically.