Warranty

Warranty Policy

At Holland Trading PH, every dishwasher we sell is backed by two layers of protection: the manufacturer's official warranty and the implied warranties established under Philippine law. Understanding what each layer covers — and how to exercise your rights — is the purpose of this page.

Manufacturer's Official Warranty

Each dishwasher listed on hollandtradingph.com carries the official warranty provided by its manufacturer. The specific warranty period varies by brand and model; the exact duration is stated on each individual product page. This warranty covers defects in materials and workmanship that arise under normal use conditions. Should your unit develop a covered defect within the warranty period, you are entitled to free repair, replacement, or refund — whichever is appropriate to the situation.

We coordinate directly with the brand's authorised service centre on your behalf. You do not need to contact the manufacturer yourself or arrange logistics independently. Simply reach out to us and we will manage the entire process for you.

Implied Warranty Under Philippine Law

Independent of any manufacturer's warranty, your purchase is protected by the implied warranties under the Consumer Act of the Philippines (Republic Act No. 7394) and the relevant warranty provisions of the Civil Code of the Philippines. These statutory protections guarantee that the product you receive is fit for its intended purpose and free from hidden defects at the time of sale. No contractual clause can waive or diminish these rights.

How to File a Warranty Claim

Filing a claim is straightforward. Please follow these steps:

• Contact our customer service team by email at info@hollandtradingph.com or through the contact form on our website. We are available Monday to Saturday, 9:00 AM – 6:00 PM.
• Provide your order number, a description of the defect or issue, and clear photographs or a short video of the problem if possible.
• Our team will assess your claim and confirm eligibility, usually within one to two business days.
• Once confirmed, we will coordinate free pickup of the defective unit and manage the repair, replacement, or refund process directly with the manufacturer's service centre.
• Refunds, where applicable, are returned to your original payment method within 5 business days after the item is received and assessed.

What Is Not Covered

Warranty coverage does not extend to damage or malfunction arising from any of the following circumstances:

• Misuse, neglect, or improper installation not in accordance with the manufacturer's instructions
• Physical damage caused by accidents, impact, flooding, fire, or other external factors
• Repair, modification, or disassembly performed by anyone other than an authorised service technician
• Use of non-compatible accessories, detergents, or components not approved for the specific model
• Normal wear and tear over the course of ordinary use

Our Commitment to You

Holland Trading PH is the registered seller of record. Our legal entity, HOLLAND TRADING OPC (SEC Reg. No. 202306010211307), registered at Level 10-01 One Global Place, Taguig City, Metro Manila 1630, bears full responsibility for facilitating all warranty claims in compliance with Philippine consumer protection laws. You will never be left to resolve a defect claim alone.

For any warranty-related questions, please do not hesitate to contact us at info@hollandtradingph.com or use the contact form on our website during our service hours.