Shipping & Delivery

Shipping & Delivery

Holland Trading PH delivers every dishwasher order to any address in the Philippines — Luzon, Visayas, and Mindanao included — completely free of charge. There are no delivery fees, no handling surcharges, and no additional amounts collected from you at the point of delivery. The price you see at checkout in Philippine pesos (PHP), VAT already included, is the total you pay.

Order Processing and Confirmation

Once you complete your purchase, our team reviews and confirms your order during customer service hours, Monday to Saturday, 9:00 AM to 6:00 PM. You will receive an order confirmation by email as soon as your order is accepted. Processing typically takes place on the same business day for orders placed before 3:00 PM; orders placed later or on Sundays are processed the following business day.

Delivery is completed within 2 to 3 business days after order confirmation. Please note that Saturdays, Sundays, and public holidays are not counted as business days for delivery purposes.

Delivery Tracking

After your order is dispatched, you will receive a tracking update by email containing your shipment reference and a link to monitor progress. Should you have questions about your delivery status that are not addressed by the tracking information, you may reach us at info@hollandtradingph.com or through the contact form on our website during customer service hours.

Large Appliance Delivery

Dishwashers are large appliances. Our logistics partners will deliver your unit to the door of your home or to the ground floor of your building. Carrying the appliance to upper floors or any installation work is not included in the standard delivery service. If your building requires special handling arrangements, we recommend coordinating with the delivery team in advance.

What to Check Upon Delivery

Before signing any delivery receipt, please inspect the outer packaging carefully. You should confirm the following:

• The package has not been visibly crushed, punctured, or torn.
• The model and quantity match your order confirmation.
• All accessories and documentation listed on the box are present.

If the packaging appears damaged, note this clearly on the delivery receipt before signing. Do not discard any damaged packaging, as photographs of the condition may be required when you contact us.

Damaged Parcel Procedure

Should your unit arrive with damage that was not apparent at delivery or is discovered upon unpacking, please contact us at info@hollandtradingph.com within 24 hours of receipt. Include clear photographs of the packaging and the damage. We will coordinate a resolution promptly, including free return pickup and replacement or refund as appropriate, consistent with our returns policy and your rights under the Consumer Act of the Philippines.

Failed Delivery Attempts

If our courier is unable to complete delivery because no one is available to receive the package, a re-delivery will be attempted. You will be notified by the courier regarding the next scheduled attempt. If delivery cannot be completed after the permitted number of attempts, our team will contact you by email to arrange an alternative schedule. To avoid delays, please ensure that someone is available at the delivery address during standard business hours.

For any delivery enquiry not covered here, write to us at info@hollandtradingph.com or use the contact form at hollandtradingph.com. Our customer service team is available Monday to Saturday, 9:00 AM to 6:00 PM.

Delivery countries

We ship to the following countries under the same conditions: delivery time and free shipping.