Returns & Refunds
Returns & Refunds
At Holland Trading PH, we want every purchase to be a decision you feel confident about. If for any reason you change your mind — or if something goes wrong — our returns and refunds policy is designed to give you genuine peace of mind.
60-Day Return Policy
We accept returns within 60 days from the date of delivery, for any reason whatsoever. You do not need to justify your return; a change of mind is fully accepted. This window gives you ample time to assess your dishwasher at home and decide whether it is the right fit for your household.
To be eligible for a return, the item must be:
- Complete, including all original accessories, manuals, and packaging materials;
- Free from damage caused by misuse, unauthorised modifications, or accidents;
- Accompanied by proof of purchase (your order confirmation or receipt).
Normal testing and trial use of the appliance is perfectly acceptable and will not affect your right to return.
How to Request a Return
Send an e-mail to info@hollandtradingph.com with your order number and the reason for your return (optional but helpful). You may also use the contact form on our website. Our customer service team is available Monday to Saturday, 9:00 AM – 6:00 PM, and will confirm your return request and coordinate pickup at no cost to you.
Free Return Pickup
Once your return is approved, we will arrange a courier to collect the item from your address anywhere in the Philippines — entirely free of charge. You will not be asked to pay any fees at any stage of the return process.
Refund Timeline
After we receive and inspect the returned item, your refund will be processed to your original payment method within 5 business days. All prices at Holland Trading PH are in Philippine pesos (PHP) and are VAT-inclusive, so the amount you paid is the amount you will receive back — no deductions, no hidden fees.
Defective or Incorrect Items
If your dishwasher arrives defective or is not the item you ordered, please contact us immediately at info@hollandtradingph.com. In such cases, you are entitled to free repair, replacement, or a full refund under the manufacturer's official warranty as well as the implied warranty provided by Republic Act No. 7394, the Consumer Act of the Philippines. We will prioritise resolution and cover all associated costs without exception.
Exchanges
If you would prefer a different model rather than a refund, we are happy to arrange an exchange. Please indicate this in your return request e-mail, and our team will guide you through the process. Exchanges are subject to product availability.
Your Rights Under Philippine Law
As an online transaction, your purchase from Holland Trading PH is covered by Republic Act No. 11967, the Internet Transactions Act of 2023, and its implementing rules. This law affirms your right to clear product information, fair redress, and consumer protection in digital commerce. Our policies are crafted to be fully consistent with these rights, not merely compliant with the minimum standard.
For any questions about a return or refund, reach us at info@hollandtradingph.com. Holland Trading PH is operated by HOLLAND TRADING OPC, SEC Reg. No. 202306010211307, Level 10-01 One Global Place, Taguig City, Metro Manila 1630, Philippines.